Why does PCPC use employees instead of independent contractors?

An employee-based team allows us to set standards, provide training, support caregivers, and create more accountability for clients.

Will I have the same caregiver every time?

PCPC provides the same caregiver whenever possible, with backup support available when needed.

Why do I need to complete a care profile?

The care profile helps us understand your pets, home, routines, preferences, and important details before service begins.

What makes PCPC different from an app?

PCPC is a local company with an employee-based team, documented care plans, backup support, and management oversight.

How far in advance should I become a client?

The best time to become a client is before you need care. Completing your profile, meeting your care team, and documenting routines ahead of time allows care to begin more smoothly when schedules become busy.

— Why Park Cities Pet Care —

Professional Pet Care Shouldn't Depend On One Person

When care depends on one app booking or a neighbor’s availability, whoever turns up is starting from scratch, or nobody turns up at all when plans change. We are an insured, bonded, employee-based team with a Dallas office, trained backups, and written protocols standing behind every single visit. We work to keep the same caregiver with your pet, and on the days life gets in the way, the person who steps in arrives with your pet’s written plan already in hand.

Become A Client

Call (214) 828-0192

— What Sets Us Apart —

What You Get That An App Cannot Give You.

Consistent & reliable

The same documented care plan, every visit - your pet's routine never depends on who shows up.

Thorough screening & training

Multi-stage hiring, background checks, onboarding, and ongoing coaching for every caretaker.

Staff longevity & teamwork

A long-tenured, employee-based team – not a rotating roster of strangers.

Locally based managers

Real people in Dallas who know the neighborhoods, answer the phone, and stand behind every visit.

Locally owned since 1992

Independently owned in Dallas – accountable to our clients and our community, not a national platform.

— A Real Business Behind Every Visit —

An Office and a Team — Not a Single Phone Number.

When you call, a local Dallas office answers. We build your care plan, monitor every schedule, and keep your instructions on file — so care keeps going even when plans change.

If your caregiver is ever out, we send a trained backup who already knows your pet's routine. Apps and neighbors can't do that; we're built to.

— Care For Every Kind Of Pet —

Dogs, Cats, Seniors, and Special Routines.

Your pet stays in the home they know, on the schedule they know – fed, medicated, walked, and loved exactly the way you'd do it.

From high-energy dogs to shy cats and senior pets with medical needs, our trained caregivers follow your written care plan.

— Before You Hand Over Your Keys —

6 Questions To Ask Any Pet-Care Provider

Even if you don't choose us, choose someone who can answer these questions clearly:

Our caregivers are W-2 employees who pass multi-step interviews, background checks, and reference checks before they ever care for your pets alone.

— Never Depends On One Person —

Coverage That Doesn't Disappear When Life Happens.

Illness, emergencies, vacations — your caregiver has them too. The difference is what happens next: our team hands off your keys, notes, and instructions so a trusted teammate steps right in.

Less scrambling, fewer gaps, and clear updates so you know a visit happened.

How We Compare

What Matters

Park Cities Pet Care

Apps (like Rover / Wag)

Company Structure

Locally owned Dallas company – W-2 employees and an office team.

A marketplace app connecting you with independent contractors.

Screening & Hiring

Multi-step hiring: background checks, references, in-person interviews.

Vetting varies by platform, and much of it is after the fact.

Training & Oversight

Formal onboarding, shadowing, written protocols, ongoing coaching.

Training is up to each individual; little day-to-day oversight.

Accountability & Backup

Office monitors every schedule and can send trained backup if your sitter is out.

You message one sitter; backup coverage isn't guaranteed.

Insurance & Policies

Company liability insurance and bonding; clear incident procedures.

Platform terms of service; real coverage varies by sitter.

Keys & Access

Secure key-on-file system, documented procedures for gates & lockboxes.

Access handled informally between you and the individual.

What Matters

Park Cities Pet Care

Boarding Facilities

Health & Safety

Pets stay in their own home and are never mixed with other households, greatly reducing exposure to illness.

Group environments and shared spaces increase the risk of illness spreading between dogs.

Pet Stress

Staying home helps pets stay calm, keep their routine, and avoid the stress of unfamiliar places.

Noise, crowding, and unfamiliar surroundings can cause anxiety for many dogs.

Attention From Staff

One-on-one care during every visit, focused entirely on your pet's individual needs.

Staff are responsible for many dogs at once, limiting individual attention.

Home Services

In-home care includes light home monitoring — mail, lights, and general security.

No home-care or security benefits while pets are boarded.

Convenience

Pets remain home before, during, and after your trip — no transport or facility drop-off.

Pets must be dropped off and picked up during set hours, adding planning and stress.

Special Needs

Ideal for seniors, shy pets, or dogs with medical or routine-specific needs.

Senior or special-needs pets may struggle in kennel environments.

What Matters

Park Cities Pet Care

Individuals & Neighbors

Sitter Availability

If your regular sitter is unavailable, a trained backup steps in for continuous care.

Availability is limited by personal schedules, illness, or other commitments.

If The Sitter Has An Emergency

Office support and backup sitters step in immediately to cover emergencies or conflicts.

Backup is often unavailable, and missed visits may go unnoticed.

Experience

Sitters are trained, experienced, and supported by clear procedures and oversight.

Experience varies widely and is often informal or inconsistent.

Liability

Fully insured and bonded, with clear policies protecting both pets and homeowners.

Typically uninsured, increasing liability risk if something goes wrong.

Professionalism

Written instructions, visit logs, and monitored communication ensure accountable care.

Care is often informal, with limited documentation or accountability.

See all our verified reviews.

— It Starts With A Meet & Greet —

We Meet You and Your Pet Before Day One.

Before your first visit, we walk your home, meet your pet, and capture every detail — feeding, meds, quirks, gate codes, vet info — into a care plan the whole team can follow.

That's how a stranger never shows up at your door. The person who arrives already knows your pet.

Ask Us All Six Questions.

Call the office and ask every one of them. We will answer all six. If we are not the
right fit for your household, we will tell you that too.

Become A Client

Call (214) 828-0192